Saturday, April 30, 2011

Win my e-books free: Take a little survey


If you want a great product, solve a problem. At least that's what "they" tell me.

So, I want to know: What's the biggest problem you have with internet marketing?

Answer this teeny little survey, and you get a chance to win one of two free sets of all of the Conversation Marketing e-books: Conversation Marketing, The SEO Copywriting Guide, and the Fat-Free Guide to Google Analytics. $30 of ebooks, for 2 minutes of your time:

Take the survey

Survey ends on April 8. I'll draw the lucky winner then.

Yes, you're giving me your e-mail address. No, I won't spam you. After this survey's over, you'll get three e-mails:

  1. The first will tell you if you won the e-book set.
  2. The second will send you the results of the survey.
  3. The third will invite you to sign up for the newsletter.

Then you'll never hear from me again. Unless you read my blog, of course.

Take the survey


Other stuff



Source: http://feedproxy.google.com/~r/conversationmarketing/MRJI/~3/_r7mfEhIRwo/win-my-ebooks-free-survey.htm

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Tracking Offline Conversions for Local SEO

We have certainly seen a trend over the last one to two years where Google is focusing on more personalized search and an increasing focus on providing local results. As you know, a searcher does not even have to be burdened with entering a local modifier anymore.

Google will gladly figure out, for you, whether or not your search has local intent. :)

Google's Investment into Local

Late last year Google moved one of their prized executives over to local services, Marissa Mayer. Moving Mayer, fresh off Google Instant and a variety of other high profile areas of Google's search development, to head up local is a real strong reinforcement of how much attention Google is putting on local and local result quality (or perceived quality).

If you are a business owner who operates locally, say a real estate agent or insurance agent or really any other consumer-based service, then this presents a huge opportunity for you if you can harness the targeting and tracking ability available online.

Merging Offline Marketing with Online Marketing

A lot of small businesses or larger businesses that operate locally still rely quite a bit on offline advertising. It use to be that business owners had to rely on staff nailing down exactly how a lead came to them (newspaper ad? radio ad? special discount ad? and so on).

While it is still good practice to do that, relying solely on that to help gauge the ROI of your advertising campaign introduces a good amount of slippage and is not all that accurate (especially if you sell something online).

As local businesses start to see the light with SEO and PPC campaigns versus dropping 5 figures on phonebook advertising, a big selling point as a service provider or an in-house marketing staff member will be to sell the targeting of online campaigns as well as the tracking of those results.

If your a business owner, it's equally important that you understand what's available to you as an online marketer.

Types of Offline Advertising to Track

Locally, you are essentially looking at a few different types of advertising options to work into your new found zest for tracking results:

  • Radio
  • Television
  • Print
  • Billboards

Print is probably the most wide-ranging in terms of branches of advertising collateral because you can get into newspapers, magazines, flyers, brochures, banners, yellow pages, and so on.

While your approach may be different to each marketing type, the core tracking options are basically the same. You can track in your analytics program via:

  • Separate Domains
  • Custom URL's
  • Custom Phone Numbers

The beauty of web analytics, specifically a free service like Google Analytics, is that it puts the power of tracking into the hands of a business owner at no cost outside of perhaps a custom set up and implementation by a competent webmaster. All of these tracking methods can be tracked in Google Analytics as well as other robust analytic packages (Clicky.Com as an example, is a reasonably priced product which can do this as well, save for maybe the phone tracking).

Structuring Your Campaigns

With the amount of offline advertising many businesses do, it is easy to get carried away with separate domains, custom URL's, custom phone numbers, and the like.

What I usually like to do is use a good old fashioned spreadsheet to track the specific advertisements that are running, the dates they are running, and the advertising medium they are using. I also include a column or three for the tracking method(s) used (custom URL, separate domain, special phone number).

In addition to this, Google Analytics offers annotations which you can use to note those advertising dates in your traffic graph area to help get an even better idea of the net traffic effect of a particular ad campaign.

How to Track It

Armed with your spreadsheet of ads to track and notes on how you are going to track them, you're ready to set up the technical side of things.

The tracking is designed to track the hits on your site via the methods mentioned, once they get there you'll want to get that traffic assigned to a campaign or a conversion funnel to determine how many of the people actually convert (if you are able to sell or convert the visitor online).

Custom URL's

A custom URL is going to be something like:

yoursite.com/save20 for an advert you might be offering 20% savings on
yoursite.com/summer for an advert you could offer a summer special on

You may or may not want to use redirection. You can use a redirect method if you are using something like a static site versus a CMS like Wordpress. With Wordpress, you could create those url's as specific pages and just no-index them and ensure they are not linked to internally so you keep them out of the search engine and the normal flow of navigation. This way you know any visit to that page is clearly related to that offline campaign.

A redirect would be helpful where the above is not possible and you need to use Google's URL builder to help track the campaign and not lose referral parameters on the 301.

So you could use the URL builder to get the following parameters if you were promoting a custom URL like yoursite.com/save20:

http://www.yoursite.com/savings.php?utm_source=save20&utm_medium=mail&utm_campaign=bigsave

Then you can head into your .htaccess file (Apache) and insert this code:

(should be contained on 1 line in your .htaccess file)

RewriteRule ^save20$ /savings.php?utm_source=save20&utm_medium=mail&utm_campaign=bigsave [L,R=301]

When you test, you should see those URL builder parameters on the landing page and then you know you are good to go :)

If you are worried about multiple duplicate pages getting indexed in the search results (with slightly different tracking codes) you can also leverage the rel=canonical tag on your landing page

<link rel="canonical" href="http://site.com/folder/page/"/>

Separate Domains

Some companies use separate domains to track different campaigns. The idea is the same as is the basic code implementation with exception that you apply any redirect to the domain rather than a sub-page or directory off the domain as we did in the prior example.

So you sell snapping turtles (snappingturtles.com) and maybe you sell turtle insurance so you buy turtleinsurance.com and you want to use that as a part of a large campaign to promote this new and innovative product. You could get this from the url builder:

http://www.snappingturtles.com/?utm_source=national&utm_medium=all&utm_campaign=turtleinsurance

The .htaccess on turtleinsurance.com would look like:

(should be contained on 1 line in your .htaccess file)

RewriteRule .* http://www.snappingturtles.com/?utm_source=national&utm_medium=all&utm_campaign=turtleinsurance [L,R=301]

This would redirect you to the home page of your main site and you can update your .htaccess with a sub-page if you had such a page catering to that specific market.

Custom Phone Numbers

There are quite a few ways to get cheap virtual numbers these days and Phone.com is reliable service where you can get a number for roughly $4.88 per month.

I know companies that implemented custom numbers for a bunch of print ads and it was pretty eye-opening in terms of which as performed better than others and how much money is wasted on untargeted print campaigns.

There certainly is a somewhat intangible brand equity building component to offline ads but it is still interesting to see ads which carry their weight with traffic and response rates, as well as being really helpful when it comes time to reshape the budget.

Here are a couple handfuls of providers which offer phone tracking inside of Google Analytics. Most of these providers will require the purchase of a number from them to tie into a specific URL on your site or just right into the domain + help track those calls alongside the pageviews generated.

Some campaigns are wide-ranging enough to where you may want to target them with a custom number or two and a custom URL or domain. Using a spreadsheet to track these measures along with using Google Analytics annotations to gauge traffic spikes and drops offers business owners deep view into the use of their marketing dollars.

Custom Coupon Codes

If you run a coupon code through Groupon you of course know where it came from. But other channels are also becoming easier to track. Microsoft Office makes it easy to create & track custom coupon codes. There are even technologies to allow you to insert tracking details directly into coupon codes on your own website (similar to online tracking phone numbers via services like IfByPhone or Google's call tracking). Some online coupons offer sophisticated tracking options, and Google wants to get into mobile payments to offer another layer of customer tracking (including coupons).

Finding a Reputable Provider

If you are a business owner who thinks "wow this is awesome, how the heck do I do it?", well here is some advice. If the field of web analytics is mostly foreign to you I would suggest finding a certified Google Analytics provider or ask if your current web company can do this for you. Certainly there are plenty of competent people and companies that are not part of the Google Analytics partner program.

If you are interested in a Google Analytics partner you can search for them here. There is also quite a bit of information in the self-education section of Google Analytics.

I would recommend learning how to do this over a period of time so you can make minor or major changes yourself at some point. Also, it helps to establish a business relationship with someone competent and trustworthy for future tasks that may come up, which you cannot do on your own.

If you are a service provider, start implementing this for some of your local clients and you'll likely be well on your way to establishing yourself as a sought-after marketer in your area.

Categories: 

Source: http://www.seobook.com/tracking-offline-conversions

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Why Was Demand Media Torched by Google? Branding

We Are Not a Content Farm

When Google began speaking publicly about content farms Demand Media's Richard Rosenblatt stated that it would be silly to call their stuff a content farm & he emphasized the quality of their content & care that went into it. Of course, those who bothered looking at the content often saw something different

Panda II Hits Demand Media

When Google did the global roll out of Panda earlier this month, they also modified their approach to core Panda algorithm to include user block data:

Today we?ve rolled out this improvement globally to all English-language Google users, and we?ve also incorporated new user feedback signals to help people find better search results. In some high-confidence situations, we are beginning to incorporate data about the sites that users block into our algorithms. In addition, this change also goes deeper into the ?long tail? of low-quality websites to return higher-quality results where the algorithm might not have been able to make an assessment before. The impact of these new signals is smaller in scope than the original change: about 2% of U.S. queries are affected by a reasonable amount, compared with almost 12% of U.S. queries for the original change.- Amit Singhal

While many of Demand Media's sites got dinged in the first update, the fall of content farms in general meant that any site operating in that space which was not hit ended up seeing a sharp increase in traffic (as so much of the competition fell). As sites like AnswerBag and Livestrong fell, eHow's traffic increased significantly. I believe Google didn't want to rely on end user block data because it would make it easy for people to do competitive sabotage, however I think they needed to use it in order to hit eHow with the update. eHow had a number of signals (some older quality content, nice web design, syndication partnerships, tons of media exposure, etc.) which made it hard to whack it without creating too much collateral damage unless the block data was used.

Demand Media's Google Traffic Off 40%

Forbes.com highlighted Hitwise data which estimated that Demand Media traffic from Google is off 40%:

In the first two weeks of January, 0.57 percent of those who departed Google next visited a site operated by Demand Media ... by mid-April, with the full suite of Panda updates in place, Demand was feeling the pain. As of April 16, it accounted for only 0.34 percent of Google?s downstream, a 40 percent decline from the start of 2011.

Demand Media's Stock Falls 40%

Incidentally, over the past couple weeks Demand Media's stock is off roughly 40%

With that in mind, let's consider why eHow got torched. Here is a visual interpretation of the rise & fall of content farms. Here is part 1 of the eHow story, and part 2 follows below.

Branding

Ultimately I believe if content farms did not market themselves as sleazy operations almost nobody would have noticed or cared. You didn't see many people talking about "the content farm problem" until after Demand Media was featured in Wired as the cheap, disposable answer factory.

That article not only inflamed journalists (who were losing their jobs due to downsizing, outsourcing, and technology changes), but also inflamed anyone who created original content and later saw a rewrite of their own work replaced by eHow.

That article (which claimed eHow to be profitable as hell, a fuzzy claim depending on how one accounts for content depreciation) was aimed at trying to position Demand for an IPO and to try to pull in more media syndication partnerships.

What it did was inflame the web community & encourage others to play the same game & create content farms based on the blueprint Demand gave away. When a piece of marketing either pisses off almost everyone & encourages many of the people who are not pissed off to compete directly against you & cut your margins it is not a successful marketing approach.

Wages

A reason it was so easy for journalists to claim bad things about Demand Media was that the wages were so low that they didn't practically allow for any in-depth research to be done (unless a person was willing to work far below minimum wage). Thus when journalists started to dig into eHow's business model they got eHow writers to state things like:

"I was completely aware that I was writing crap," she said. "I was like, 'I hope to God people don't read my advice on how to make gin at home because they'll probably poison themselves.'

"Never trust anything you read on eHow.com," she said, referring to one of Demand Media's high-traffic websites, on which most of her clips appeared

Scale

The larger your scale is the easier it is to find something wrong with what you are doing. 1% of a really big number is much greater than 10% of a rather small number. If you are cutting corners & operating at scale & create a lot of enemies then I wish you the best of luck, because you are going to need it!

Outrageous Content

In spite of letting a few things fall through the cracks, to this day there are some OUTRAGEOUS eHow titles. A friend showed me a couple and after 5 minutes of searching I found:

Nose Picking

  • How to Pick Your Nose The Proper Way ehow.com/how_5722363_pick-nose-proper-way.html
  • How to Pick Your Nose or Scratch Surreptitiously ehow.com/how_2181862_pick-nose-scratch-surreptitiously.html
  • How to Effectively Pick Your Nose ehow.com/how_5067366_effectively-pick-nose.html

Exploring Other Orifaces

  • How to Fart ehow.com/how_2151823_fart.html
  • How to Stop Farting ehow.com/how_4785860_stop-farting.html
  • How to Muffle a Fart ehow.com/how_2320127_muffle-fart.html
  • How to Poop in the Woods ehow.com/how_2179463_poop-woods.html

Productivity Advice

  • How to Not Get an Ehow Article Erased ehow.com/how_5570908_not-ehow-article-erased.html
  • How to Slack at Work (and not get caught) ehow.com/how_4522164_slack-work-not-caught.html
  • How to Slack Off at Work and Not Get Caught ehow.com/how_4837878_slack-off-work-not-caught.html
  • How to Do Nothing at Work and Still Get Paid ehow.com/how_4430256_do-nothing-work-still-paid.html

Honing Your Social Graces & Charm School

  • How to Manipulate People to do Your Bidding ehow.com/how_2167832_manipulate-people-do-bidding.html
  • How to Get a DUI ehow.com/how_4825159_get-a-dui.html "You might think getting a DUI is as easy as getting behind the wheel of a car after drinking alcohol. But that's only half the battle. You also need to get pulled over by law enforcement and cited for it."
  • How to Not Be a Husband Caught Cheating ehow.com/how_5528899_not-husband-caught-cheating.html
    "Don't leave trails which can and will turn into signs you're cheating. First point to remember is to not use any computer your partner has access to when you communicate via email or IM to the cohort."

AdSense Click Fraud

  • How to get banned from Google Adsense ehow.com/how_5740892_banned-google-adsense.html
  • How to Increase Your Click Through Rate with Google AdSense ehow.com/how_5203081_increase-through-rate-google-adsense.html
  • How to not get Caught With Google Adsense Click Fraud ehow.com/how_5979999_not-caught-google-adsense-fraud.html

Leveraging Expired Domains

Demand Media bought out a leading domain registrar named eNom & leveraged some of the expired domains with links to prop up eHow, by 301 redirecting those domains into eHow's deep pages.

Javascript Nofollow on Outbound Links

Most of eHow's outbound links were coded in a javascript that prevented search spiders from being able to credit the original content sources which Demand Media writers used as the base for writing their content.

If you throw off links you get some love for it from your fellow webmaster, but no publishers like a PageRank black hole (unless they own it).

Duplication & Auto-generated Content

eHow was not only churning out loads of shallow content, but Demand Media was also using the data gleaned from eHow to make sister sites which included auto-generated pages and feeding search engines their own results.

They Made Google Look Stupid

Doing one thing and claiming another can provide cover for some finite period of time, but ultimately when you create such a spectacle out of Google that your exploitative ways become the core marketing message for Google's competitors you know your days are numbered. And given that the Wired piece made the media hate Demand Media, there was nobody left to defend them other than folks who would also seem in some way conflicted.

Ultimately this goes back to the core issue that hurt Demand Media: branding.

Don't make Google look stupid. That is the #1 rule of SEO.

Categories: 

Source: http://www.seobook.com/dmd-damned-by-google

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Free Keyword Competition Research

free-keyword-competitive-research

The term "competitive research" conjures up all sorts of imagery like expensive tools, shiny buttons, cute charts, and fancy (sometimes foolish) language about precise insight into a particular site or marketplace.

In reality we know that such claims are usually best taken with a large grain of salt. Most competitive research data is scraped from search engines and then has custom filters applied to it. Such filters can actually be a detriment to the data because, in desperate attempts at differentiation, tool-sets routinely use metrics which get overly convoluted with custom values and such that the final product because overhyped and underwhelming.

Some tools make up for their sampling errors by allowing you to upload your keywords & data directly into their database. The problem with this is that you are putting keywords which were "below the radar" into a database that your competitors may be using. Why just give away your data to the competition like that? Talk about working against yourself!

Let's remember that these custom metrics and estimates are typically extrapolated off of scraped data, or data purchased from IP's, or data from custom toolbars, all of which are data samples. So it is kind of like; scraped data +/- data extrapolations + in-house data + custom metrics = final product.

It is reasonable to assume that the more custom or guesstimated layers you build off of occasionally unreliable data (waves at Google's keyword tool and SERPS) the less and less targeted that data is. Moral of the story is, "choose wisely young jedi".

Getting Useful Data for Free

Now that we've set the expectation stage (don't expect tools to be a push button, slot machine win) you might feel like paying hundreds or thousands a month for these kinds of tools is a bit much. Sometimes yes, but multiple data points certainly have their advantages and it's not that the data is junk by any means, it's just that the data shouldn't be relied upon as if it were scientific. The data can most certainly be helpful but it comes down to ROI for you and your specific project(s).

free tools

There are many tools you can use to get lots and lots of decent keyword competition data for free. We aren't going to be covering free trials, just tools that give you what the have for free or tools that give enough useful data inside of a free version of their product.

If you are in the competitive research stage, you've probably already got a topic in mind. So we'll assume that you are doing competitive research on the keyword "camping equipment".

Accessing Free Tools

You could do a specific bookmark folder which encompasses links to your free tools for easy access. The first things you will probably look at are:

  • the SERP for your keyword
  • age of ranking sites
  • links (total links, links to domain, links to page, edu/gov links)
  • domain age
  • domain name (brand, exact match, both, none?)
  • signals of trust (key directories, dmoz, twitter)

Those data points can easily be accessed with SEO For Firefox.

SEO For Firefox

logo

SEO for Firefox is a free firefox extension which will give you important SEO metrics quickly, from a variety of reputable data sources. Typically, you might want to aim for in at least the top 3 given all the stuff that could be included in a SERP like:

  • a map
  • Google products
  • Google images
  • Google shopping results
  • YouTube videos
  • News results
  • Real-time results
  • and so on...

You can get a pretty good initial glimpse of the competition metrics within a few seconds. This is clearly a brand-heavy SERP and it is reflected in the SEO metrics. Here's a screen shot of what you'd see for a particular domain:

seo-ff-results

All things considered this is a pretty strong domain. It's a brand, has lots of links, .edu links, also ranks highly in Bing-powered Yahoo!, and has a PR 6 to boot.

Another cool thing about SEO For Firefox is that you can export the results into a .csv file for further research, processing and comparison. If you don't have a copy of Office for Mac or Windows already then, in keeping with the "free nature" of this post, you can use Open Office.

SEO Toolbar

Maybe you know the sites you want to research already or maybe you want a graphical, side by side comparison of up to 5 sites in your market. You can use our SEO Toolbar to accomplish this quickly and efficiently. If you click on the green arrows on the right side of the tool bar, you are presented with a GUI for the processing of up to 5 sites at ones (screenshot below)

toolbar-compare-sites

The comparison feature gives you access to key, relevant SEO metrics side by side for up to 5 sites.

So by now you should have a spreadsheet or three containing relevant data for the top sites on a particular keyword

Link Tools

Now that you've gotten some of the higher-level metrics out of the way, you can dive into examining the link profile of a competing site.

You can use free tools (or free versions of paid tools) to look at the links from a competing site, tools like:

  • Yahoo's Site Explorer
  • Blekko's SEO Tools
  • Open Site Explorer
  • Majestic SEO

While it's a good idea to get data from a variety of sources, and run them through a tool like Advanced Link Manager to get a full(er) picture of things, you can get some juicy data for free.

When doing competitive research for a keyword I want to know what the anchor text profile looks like. When I am doing competitive research on a domain there are other relevant data points like top pages, most linked to pages, and total number of unique domains linking at the domain or page (whichever is ranking).

Blekko and Open Site Explorer are the ones I use for targeted and quick anchor text distribution views. Yahoo! generally ranks the best links first and allows for a CSV export, Majestic's free account gives limited data on referring domains, top back-links, and top pages. So for the purposes of looking at anchor text, I prefer Blekko and Open Site Explorer.

Blekko

Blekko has a link to SEO data and Links data, as shown below:

blekko-links-to-data

The Links selection will bring up a Yahoo! Explorer-like list of links, the SEO link option brings up a bunch of SEO data like:

  • links to the domain
  • links to the page
  • anchor text information
  • links broken down by geography
  • external links
  • pie-chart, graphical representation of link data points
  • and other non-link related, but helpful, data (crawl data, site pages, etc)

The data is free, you get the data they offer without registration requirements.

Open Site Explorer

Open Site Explorer is a quick and easy way to get the type of data we are looking for in this example (anchor text profile).

They currently have a 30 day trial and offer 3 plans:

  • Free, No Registration - limited to 3 reports per day, shows up to 200 links and top 5 link metrics for a given criteria
  • Free, Registration Required - no limit on reports, 1,000 links returned, top 20 link metrics for a given criteria (anchor text, top pages, etc)
  • PRO - part of subscription to SeoMoz, up to 10k links, no limit on metrics
  • CSV export available for all plans

If you know the sites you want to look at, and the keyword(s), you can likely get away with just using it as a guest. However, the free but registered plan does give you a bunch more data. What I like in this example is that you basically type the domain name in, hit enter, then click on the anchor text distribution tab and the anchor text data is right there:

anchor-text-ose-example

You'll see the actual anchor text, the number of domains linking with that anchor text, and the total links with that anchor text in them (good way to spot site-wides from one domain). In this example, our target keyword is not in the top 5 (or 20) with respect to anchor text occurrences. This domain is a large brand though, so you'd likely want to make sure you could build an authoritative and useful site about the topic in order to overcome Google's love affair with brands.

Checking the On-Page Optimization

Though I believe the link data and domain data to be mostly paramount, the on-page criteria follows closely in the importance department.

This is pretty self-explanatory and you don't really need a full blown tool for this. Basically you'll want to look at things like the title tag, meta description tag, and the on-page copy itself.

You can do that pretty easily with just your eyeballs, but the SEO Toolbar also has a feature where you type the keyword into the box in the upper-right, and click the highlighter:

seo-toolbar-chocolate-truff

In this case I used 2 words, and they are highlighted in different colors:

godiva-choc-truffles

This can give you an idea of how the site is using the copy to say, scream, or shout what the page is about. Sometimes you'll find that sites might just be ranking for a keyword or phrase based on the authority of their domain. If they are ignoring the on-page and off-page (links) for a keyword, it could signal to you that this might be a keyword worth pursuing and a keyword you can reasonably expect to rank for.

Making it a Process

Competitive research is just one piece of the puzzle, as you know. I find that breaking the entire process down into manageable chunks can help each process be more productive and efficient. This would be my process when researching the competitiveness of a keyword. While there are other pieces to your SEO research you should note that you do not need to spend hundreds or thousands of dollars on fancy competitive research tools off the start.

Save the money you might spend on tools on link development, content development, and content promotion.

Categories: 

Source: http://www.seobook.com/guide-free-competitive-research

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10 tips for Larry Page


Yo, Larry. I know we go way back. So I’ve got a bit of business advice for ya:

  1. Keep your eye on the ball. Google’s been all over the damned map: Wave, for heaven’s sake? Focus on what you do well: Making tons of stuff findable.
  2. Keep spam in check. Right now, your rankings are starting to resemble my inbox in 2002: More spam than useful. With all those smart people you’ve got, you can certainly address this. Get to work.
  3. Make social searchable. You didn’t write a million books. You scanned them and made ‘em searchable. Hmmm. Maybe that’d be a good idea in the social space, too?
  4. Drop instant. Watching you guys do Instant Search has been like watching Laurence Olivier get an anvil dropped on his head: You’re supposed to be the height of your craft. Don’t resort to parlor tricks.
  5. Find a new PageRank. If you enjoy hearing your name a lot, find the next guiding factor for PageRank. Links no longer work. I’m tired of explaining to clients that their competitors are kicking their asses by building sham link networks that I can unravel in 15 minutes.
  6. Break up the company. Android’s great (I own a Droid) but it shouldn’t be siphoning resources away from search. Take Google back to being a search company. Make Android its own thing. Make Docs/Gmail their own things. Continue to integrate them all. But don’t ever make Matt Cutts say he didn’t have the resources to fight spam, ever again. Ever ever ever.
  7. Fix the ranking pages. If you stuff any more crap into the rankings pages they’re going to cause seizures. I know why: You’re chasing dollars. But that doesn’t change the fact that you’re starting to look more like Bing than Bing.
  8. Remember the mantra. “Don’t be evil” isn’t about what other people think. It’s about you and your team doing the right thing. You got rich that way.
  9. Remember the mantra, 2. Sometimes, doing your work badly is just as evil as doing bad works. Clean up your act. Reduce noisy inputs, and find new, harder-to-compromise ones.
  10. Have a sense of mission. Yes, Google is a profit-seeking business. But you also have to take some responsibility for the fact that you, in large part, power the web. You don’t have to be a martyr. That sense of mission can help Google grow and profit, too. Go off-mission, though, and you’ll end up being one more commodity.

Drop me a line some time. We can go grab a beer, talk strategy and throw darts at pictures of Mark Zuckerberg.

Recently, related, or otherwise

Source: http://feedproxy.google.com/~r/conversationmarketing/MRJI/~3/pyVoJLgFhRE/10-tips-larry-page.htm

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Friday, April 29, 2011

8 copywriting catastrophes and how to avoid them


I'm a creature of habit. And there are 8 stupid copywriting mistakes I make with amazing consistency. Here's how I try to deal with them:

1. The camouflaged typo

Ever use 'form' when you meant 'from'? When you do, your computer snickers to itself and mutters something like Remember that time you cursed at me because you forgot your password? Well it's payback time, sucka! Spell check THAT!

Your spell checker won't save you. Certainly not from embarrassing stuff like this:

lick here - not exactly what they intended, I think

And, of course, truly horrendous mistakes that make a 'lick here' style typo seem like nothing.

The fix. I read most of my rough drafts backwards. Yes, you heard that right. Backwards. That makes correctly-spelled typos jump out at me. It's a trick one of my best writing mentors taught me, and it works beautifully.

2. Word vomit

Just because I know the word 'pusillanimous' doesn't mean I should use it. But I admit, I still get a little thrill out of using ten syllable word. Why use 'fix' when I can use 'ameliorate'?

Here's the thing: If I'm trying to learn about, I dunno, internet marketing, then I have enough on my mind. Keep the writing simple.

The fix. I actually use a few tools to check grade level, like this text-statistics gadget. And I keep a rubber band on my wrist. Every time I use a word with more than 4 syllables, I snap the rubber band. Ouch.

3. Weasel speak

Ever read something like this?

"Dramatic Technology helps clients build value by leveraging digital assets. We use our unique skill set to integrate technology and human processes for great results."

Uh, what?

I'm terrible about this. I've written entire pages of text that could apply equally well (or poorly) to fresh fruit or bicycle frames.

The fix. Write the paragraph. Show it to someone else. Ask them what you're writing about. If you're describing a car and they say "Um, a peanut farm?" you need to rethink.

4. Lack of context

I talk a lot about the blank sheet of paper test: If you write a title tag, or a paragraph, or link text, on a blank sheet of paper, the reader needs to know what it's about.

Online, your writing gets pulled apart and re-used in search results, feed readers, etc.. So you can't rely on the fact that your headline will always be right by the photo that clarifies your meaning.

Some truly dramatic fails I've seen:

"Royals to get a taste of Angels Colon"
"Supreme Court tries sodomy"
"UN to grant Taliban amnesty"

Yikes.

The fix. Use the blank sheet of paper test. That's it.

5. There's no call for that

I work for hours on a piece of marketing copy. When it's done, there's no call to action. At all. It describes a company's new service in prose that would make David Ogilvy weep from on high. Everyone reads it and swoons. But no one actually does anything.

Because I didn't ask.

The fix. I wish I knew. Right now I have a sticky note on my desktop that reads "Call to action?!!!". That takes care of it. Usually.

my sticky note

6. Getting passive

Choke. Passive voice. I could write "We build web sites". But it's so much more fun to write "Web sites are built by us".

I had a Humanities professor in college who looked at me one day and said "Lurie, if you could write in active voice, you'd save 100 trees a year."

I'm paraphrasing.

For some reason, though, I can't seem to just say [SUBJECT] [VERB] [OBJECT]. I have to say [OBJECT] [PASSIVE VERB] [VERB] [SUBJECT]. If could add in more stuff, I probably would.

The fix. Back to the rubber band thing. SNAP.

7. Writing angry

I know, you're all snickering.

I once wrote a letter to an auto mechanic that started with "Dear Criminal". For some reason, he never called me back...

dear-dumbass.gif

The fix. I'm better now. I don't write truly angry. I wait a bit, simmer down, then write. Or I write, walk away, come back, revise, and then publish.

8. Lack of polish

It's really, really hard for me to write something and not immediately publish it. The pressure to generate lots of useful, interesting stuff and get it out there is overwhelming.

But I know that, if I put in just 10 minutes of editing, I could turn a so-so article or report into a good one.

The fix. Stop using the internet. Seriously, I have no idea. I try to slow down now and then, but it feels like diminishing returns. Not smart, I know. Maybe you all can humiliate me if I do a lousy editing job on something?

Practice, practice

The best way to avoid all of these copywriting disasters, of course, is practice.

If you write a lot, the chance that you'll leave in a horrific typo goes down.

Every time you remember to add the call to action, you improve the hardwired instinct to always include it.

And, the more you edit your own work, the better you get at it.

Any writing issues you have that I haven't listed? Bare your soul in the comments - it's good for you.

Related posts? I don't think so

Source: http://feedproxy.google.com/~r/conversationmarketing/MRJI/~3/sopPCTKBVGw/8-copywriting-catastrophes-2011.htm

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The Dirty Little Secret of Conversions, Part 2: Understand Your Customers Want

by Stoney deGeyter

Business building is about relationship building. In order to get and keep customers, you must be able to build some kind of relationship with them. In my last post, I talked about how building relationships online is essential to your long-term business strategy. After all, you want to be different than the 100's or 1000's of others all selling the same product or service. Once you open up the door to relationships with your customers, you create a comfort level and familiarity that continues to bring people back.

So, what is it that people want? How does that translate into what they need? And, how the heck does that get applied to your online business? Let's look at some generalities of what people want and what you can do to meet their needs.

People want security; they need you to give them confidence.

It's easy to trust a brick and mortar store where you see real people. Even if you're being checked out by some overly-pierced and tattooed 16 year-old kid, you don't have to worry that he's trying to memorize your credit card numbers while he swipes your card!

This kind of confidence in the online buying process is lost due to the nature of the sit-at-home-and-shop-while-in-my-underwear anonymity that the web provides. For me, the biggest issue with buying products online is the return process. I can easily drive back to the store to make a return if I kept my receipt. But, repackaging an item for the mail is a total pain. Plus, you can't just return it, you have to get approval to do so. Sometimes, just finding out how to report a problem is impossible! Add in shipping fees that you have to pay and, well, one can quickly lose confidence in the online buying process.

Giving your visitor's confidence isn't about just online security. You can't throw up a secure certificate and think you've succeeded. Confidence goes into all areas of the buying process. Customers need information. If they don't know what your warranties are, give them a link, so they can be confident in your products. If they don't know what your shipping or return policies are, spell them out, so they can be confident in your handling of their items. If they want to know how to reach you instead of hoping their emails are not ignored, give them a phone number, and have a real person answer it, so they can be confident that you care enough about them to listen.

People want to feel special; they need you to compliment them.

I was reading a book the other day where a man was checking into a very ritzy hotel. The hotel concierge greeted him warmly and complimented him on his tastes. After all, the hotel he was checking into was one of the finest in the region! While that may seem like he's complimenting the customer, the truth is, he's really only complimenting the hotel. This is a great example of how businesses get compliments wrong.

People want to feel special. But, they won't if you can't stop talking about your own damn self!

I took on a client once and tried to help him address his audience's need with his content. Unfortunately, all he wanted to do was talk about himself and his company. They are experts, they have degrees, they are skilled, yada yada yada, they're not my client anymore.

I wanted them to focus the content on how the customer benefits from their services. Touting your skills and accomplishments is great, but only in as much as it is translated into a tangible benefit for the customer. In reality, the customer doesn't care what you do, or even how you do it, they just want to know that they'll be smarter, more successful, look better, smell better, ride longer, be safer, and so on.

Framing your content into the benefit the customer receives is the ultimate compliment. Why? Because they will make a decision that will make them smarter, more successful, look better, smell better, ride longer, be safer, etc. How do they know this? Because you're telling them. You're taking the service or product you provide and translating it into the long-term compliment they'll get from it.

People want a better life; they need you to show them hope.

Will your products or services make your customer's lives better or easier in any way? If you don't know the answer to that (or the answer isn't "yes") then I suggest you get out of that business. Most people do what they love or work for companies they believe in. You should too. Because if you don't, then you won't be able to convince your customers that they should believe in you!

And, that is what you must do. Explain how your products are going to be good for them. Explain to your customer how life will be better once they purchase that product. This goes beyond the compliment. Compliments make people feel good, but giving them hope makes them know that the purchase is exactly what they need to solve their problems.

Illustrate the benefits, not just the features, of what you sell. The product will make them smarter (compliment) so they will be more successful (compliment) so they can reduce their debt (hope) and live financially free (hope). Your services help them be safer (compliment) so they will be alive to see their grandchildren grow up (hope). When you can give your customers hope, and make sure that is being, or will be, fulfilled throughout their relationship with you, you likely have a customer for life.

People want to be understood; they need you to listen to them.

Even before you have a chance to communicate with any customer via phone, email, or in person, your website is already communicating with them. Is your website doing all the talking or is it "listening" to your customers?

How do you know if your website is listening? Simple, does your website answer the question, what makes you unique? If you don't know what makes you unique, then I guarantee that you have not been listening to your customers. You're just selling something, and it's likely just the same something as everyone else.

Your USP (unique selling proposition) is what sets you apart. This shouldn't be based on what you think should set you apart, but what your customers are looking for that no one else is providing. When you proclaim your USP on every page of your site (no, not like a tagline, this should be worked into every page of your content!) you are letting your customers know that you have heard their concerns and have developed a solution or strategy to meet their needs.

Your USP is what makes you stand out from the thousands of other stores online peddling the same wares as you. Why should your customers buy from you as opposed to someone else? Price alone is rarely the determining factor. Creating a unique approach should come from conversations and research into what your customers are seeking and by finding solutions to problems even before your customers know those problems exist.

I'll continue this list of wants and needs in Part 3.

Be sure and visit our small business news site.


Source: http://www.searchengineguide.com/stoney-degeyter/the-dirty-little-secret-of-conversions-p.php

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Correlation Data for SEO and Social Media Analysis - Part 2 - Whiteboard Friday

Posted by Aaron Wheeler

 Last week, Rand discussed the importance of correlation data in general and how you can use it for SEO research. It's a lot easier to get things done if you know which tasks are high priority and which are low, and correlation data can help. This week, Rand finishes off this two-part series on correlation data by discussing some specific observations we've made about correlations between SEO tactics and their effects on rankings. There are some very interesting conclusions, so check it out! Also let us know in the comments below if you've been able to draw any correlations of your own.

 

Video Transcription

Howdy, SEOmoz fans. Welcome to another edition of Whiteboard Friday. This week the second in our two-parter on correlation data for SEO and social media analysis. I'm really excited about this one. We're going to be talking about very specifically a few of the really interesting things that we've observed from correlation data.

Last week, if you recall, we talked about a lot of the basics of correlation data. I showed some simple examples why it's useful both in aggregate and when studying some of your own stuff.

Today I'm going to be talking about some of those big aggregate average numbers collected from thousands of points of data to see what predicts better rankings over all. I want to be really clear, just to reiterate from last week. Remember that correlation is not causation.

One of my favorite examples, the one I like to use a lot is the one with dolphins. So, dolphins swim in pods, and some of the ones that swim in the front of the pods have different characteristics than ones that swim at the end of the pods, just like things in the search results have different features at the front of the search results - the top of the search results position 1, 2, 3 - than the things that are further down on the search results, 5, 10, 15, 20. Right?

So, we look at an analysis of what makes for front of the pod swimmers in both scenarios. With dolphins, it's things like, well, they have larger dorsal fins and they've got stronger flippers. They also have more damage. They've got like scars and pieces of glass or something like that, like cuts and scrapes in their flippers.

So two of those things, the bigger dorsal fins and the stronger flippers, that probably is causal. That's what's causing them to be front of the pod swimmers. But the damage is that really, it has a high correlation, it's got a good correlation with swimming at the front of the pod. Does that mean that more damage means you'll swim at the front of the pod? If we were to bash up a dolphin's fins who's swimming at the end of the pod, would he suddenly move to the front?

No. Right, it's correlation not causation. It's features that predict what people will look like up there. So when we are looking at things that are rankings, just remember this is correlation, not causation. Some of the features here might be things like damaged flippers, not stronger fins. So keep that in mind as we're looking at this.

That said, let's talk about some of these cool things. Number one, one of the things that we saw last June, we did a big analysis of Google versus Bing and the different ranking factors, looking at correlation across 11,000 search results in both. We had a very, very small standard error so that we can be very sure that these correlation numbers go across probably all the search results at the time.

We looked at things like number of linking root domains and the keyword in the title, the keyword in the domain name, document length. We looked at the length of the title and mozRank and PageRank and dozens of other features. What we found was that Google and Bing are not so different. In fact, on a lot of the SEO basics, the things that you would do for Google or for Bing are the same that you would do for the other engine.

That's really cool to learn because it means that we don't have to develop one site that's trying to rank well in Google and one site that's trying to rank well in Bing. We do different things for different ones of them. No, in fact, these engines are really, really similar. Then, of course, we found out in January of this year that Google had been running these experiments because they thought Bing's rankings looked too close to Google rankings. They were worried, and so they did this click stream, honey pot, and, of course, discovered that Bing was essentially measuring through Internet Explorer where people click after they perform search on any engine, including Google. Google got upset about this.

Nevertheless, I think that says, oh well, our analysis that these two engines are pretty similar, kind of verified by some other data including Google people thinking, hey, wait a minute these are looking really, really similar, right?

We get this big takeaway that, unlike the late '90s or even the early 2000s when SEOs used to build different websites targeting different search engines because they wanted different things, today we can really build one. That's a great takeaway. God, it saves us a ton of time and worry.

Number two, Facebook shares are highly correlated with Google rankings. This was one of our takeaways very, very recently, in March of this year, so just about a month ago, maybe a little less, depending when this Whiteboard Friday airs. You can see here that Facebook shares, in fact, were our single highest correlated, number one. Highest correlated metric with ranking higher, predicting that you would rank higher in Google among all the things that we measured.

We measured about 150 different factors, everything from keyword usage on the page to link metrics, to things like tweets and that kind of stuff. Those Facebook shares just seem to have an incredibly good correlation. A correlation so high, especially in, remember this 0.29 on a scale of 0 to 1 would not be that high. In a really simple system, where there's only one or two metrics that predict, 0.29 would be probably kind of low. But in a system where there's supposedly 200 plus unique ranking factors - probably much more than 200 plus at this point - but in a system with that much complexity to see one metric that predicts such a high correlation is extremely rare. In fact, we've only seen a few metrics that are up in that 0.29, 0.3 range ever in the history of looking at correlation data.

We can kind of say, huh, seems like Google must be using these Facebook shares. Not necessarily directly. They might be getting more data from Facebook, but there's something going on there. Of course, Google themselves and Bing as well admitted in an interview with Danny Sullivan on Search Engine Land that yes, we use data from Facebook and from Twitter directly in our web rankings to help with our algorithmic search. Facebook shares, you can see that correlation. You've got to be thinking, as an SEO, how do I get me some of those Facebook shares on my pages?

Number three, we looked at, one of the weirdest things to come out of our March 2011 data was the fact that no-follow links seemed to have a positive correlation with rankings. One of the things we did when we saw no-follow links having a really high correlation was we went, well that's just weird. Maybe what's going on here is that no-follow links and followed links have a high correlation with each other, and in fact, they do. If you have lots of no-follow links, you tend to also have lots of followed links. So, that makes sense. All right maybe that's all that's causing it. But then there's this one weird, weird data point - well, there's several weird ones - but there's this one weird data point around the percentage of followed links having a negative correlation, kind of a strong negative correlation with rankings, which sounds weird, but it suggests that websites and web pages that don't have any no-follow links aren't performing as well as those who have at least some or some reasonable percentage of them.

You kind of think about it. You scratch your head, like, "What? Wait, does Google want me to have no-follow links?" When you think that way, just remember correlation, not causation. So, it's not necessarily that Google's saying, "Oh, well, this website doesn't have a lot of no-follow links so let's rank them lower." That seems kind of crazy to me. I don't think that 's the case. Possible but I don't think that's what's happening.

What I think that's happening is that people who do natural things, normal websites, this is not normal. It is not normal to have a website that only has followed links. It's almost like, man, you must be doing something funny because normal websites earn links from no-follows. They get linked to on Wikipedia, which is no-follow. They have blog comments that people leave and point to them. Those are no-follow. They have social media profiles. Almost all of those are no-follow. People tweet about them. Those are no-follow. There are all of these no-follow links that exist from sort of good places on the Web where you would naturally be mentioned if you're a good website.

So, to have only followed links is weird. No wonder . . . I don't what it is exactly. We don't know what it is exactly that Google's measuring here, but I'm sure they're looking at this, not at this but at metrics that say, huh, this website does not interact in its ecosystem. One of the things that predicts those is no-follow links, and that's why you see that negative correlation.

Lots and lots of cool stuff, interesting data that we can take away from correlations even though we know it's not causal. We can say to ourselves, huh, this probably means, right? This probably means, oh, I'd better be interacting in the environment, and I shouldn't worry about getting no- follow links. This is not going to hurt me. In fact it might actually predict that I'm doing more good things on the Web.

In this case, right, it's saying, oh, you know what, Facebook likes have a much lower correlation, because liking something on Facebook, clicking that thumbs up button is so much easier than sharing and actually posting to your wall. I know the like textually posts to your wall, but it doesn't show up in top news. It only shows up in recent updates. So sharing, oh, that's a good behavior to start encouraging. Maybe I should be encouraging more shares than likes on my pages. Having this, the Google and Bing data says, oh, I can build one website and do a lot of the key basics that are going to be the same for all of them.

This type of data is incredibly useful. We love doing it. We plan on doing a ton more. If you've got requests for things that you would like to see us do, please put them in the comments and we will be happy to try to measure them in the future.

Hope this data is interesting for you. Hope lots of you start doing more correlation analyses, rigorous data analyses of this type. I think it will be assume if we, as a community, start to make a lot of our insight and our intuition a little more scientifically based, math based. I'm very excited for it.

All right, everyone. Thanks for watching these two Whiteboard Fridays. We will see you again next week. Take care.

Video transcription by SpeechPad.com


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Source: http://feedproxy.google.com/~r/seomoz/~3/OsaVIGnIjo4/correlation-data-for-seo-and-social-media-analysis-part-2-whiteboard-friday

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3 Use Cases for SEO Tools

If you want to improve your SEO campaign, especially if you have a large website, it may be worth your time to investigate what modern SEO tools can do to make you more efficient and help you attain better results. ...

Source: http://feeds.searchenginewatch.com/~r/sew/~3/wfquZx22G4I/3642251

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