Monday, June 27, 2011

Eggs and Baskets: How Second Life's Facebook Marketing Has Backfired

"Don't put all your eggs in one basket."


We've all heard that phrase, and it's true, quaint as it is (particularly when you handle a lot of eggs, like I do). But time and again, for various reasons, people ignore that age-old advice and learn th...

Source: http://feeds.searchenginewatch.com/~r/sewblog/~3/1QQc9Bd1eg0/Eggs-and-Baskets-How-Second-Lifes-Facebook-Marketing-Has-Backfired

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The (Sub)Human Network

The New York Times has an interesting article about Cisco's roll in the Great Firewall of China + more:

Cisco, the maker of Internet routing gear, customized its technology to help China track members of the Falun Gong spiritual movement, according to a federal lawsuit filed last week by members of the movement.

The lawsuit, which relies on internal sales materials, also said that Cisco had tried to market its equipment to the Chinese government by using inflammatory language that stemmed from the Maoist Cultural Revolution.

And that from a company which promotes itself using the label "the human network."

And how did Cisco react when the above information became public? "When evidence of the company?s activities in China became public in 2008 through a leaked PowerPoint presentation, Cisco disassociated itself from the marketing materials, stating that they were the work of a low-level employee."

That is what big brands do. The PR team steps in and says "Oops it was a rogue marketer/trader/monkey/employee who was smoking crack at work and they have now been fired. We were ignorant of our actions but we really care about people. We promise to not (get caught) doing it again!" TM

As Google pushes to make the web more corporate, it is worth taking a step back and considering what that means for "the human network."

Google likes to pretend that something is good just because it is a big brand, but many big brands have big ad budgets *precisely* because their business model contains hidden costs. For instance: bad faith insurance which takes your money as long as you pay & then disappears the minute something goes wrong.

The legal system granted large corporations more rights than human beings. Not because they are any better, but because they are more corrupt. I bet many Google engineers are disappointed to see Google following suit & taking the easy way out. Spy & personalize. And when in doubt, brand, brand, brand. ;)

With the vast potential of the web should we settle for making it as corrupt (or more corrupt) than the real world?

The following song is brought to you by the Facebook "like" spy button. ;)

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Source: http://www.seobook.com/subhuman-network

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Blekko Offers a Cool Blind Taste Test Tool

In any market where the leader has a monopolistic marketshare it is a great idea to encourage innovation elsewhere and promote further competition. In the past Blekko was a great SEO data source but I couldn't use it as a default search service because the auto-firing of their slashtags were in many cases too restrictive. They did a recent update which still fires slashtag results, but now rather than requiring results to be part of that slashtag they allow the slashtags to compliment their search results.

That change has put their relevancy on par with Google & Bing for many head search queries, though a larger index size would likely help them score better on tail search queries. To help end users compare the results from the 3 leading search engines Blekko launched a meta-search service named 3 engine monte, where you can do a blind taste test of the search results from all 3 engines side-by-side.

The 3 engine monte tool is a great way to troubleshoot SEO issues, allowing you to quickly see if you are having issues with a particular search engine, or if the problem is something happening across the board. It is also a useful tool for checking out some of the algorithmic differences between search engines to understand how things like the Panda/brand layer impacts Google.

Source: http://www.seobook.com/three-engine-monte

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Sunday, June 26, 2011

Google Scoops Up 5 Creative Awards at Cannes Lions Ad Festival

Google, a company that has made its name off search and has famously eschewed brand advertising for over 10 years, have picked up five awards for creative and inventive advertising campaigns. Zach Rodgers, Managing Editor at ClickZ, reported from ...

Source: http://feeds.searchenginewatch.com/~r/sewblog/~3/foFaQ0hF_v4/Google-Scoops-Up-5-Creative-Awards-at-Cannes-Lions-Ad-Festival

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Free Keyword Competition Research

free-keyword-competitive-research

The term "competitive research" conjures up all sorts of imagery like expensive tools, shiny buttons, cute charts, and fancy (sometimes foolish) language about precise insight into a particular site or marketplace.

In reality we know that such claims are usually best taken with a large grain of salt. Most competitive research data is scraped from search engines and then has custom filters applied to it. Such filters can actually be a detriment to the data because, in desperate attempts at differentiation, tool-sets routinely use metrics which get overly convoluted with custom values and such that the final product because overhyped and underwhelming.

Some tools make up for their sampling errors by allowing you to upload your keywords & data directly into their database. The problem with this is that you are putting keywords which were "below the radar" into a database that your competitors may be using. Why just give away your data to the competition like that? Talk about working against yourself!

Let's remember that these custom metrics and estimates are typically extrapolated off of scraped data, or data purchased from IP's, or data from custom toolbars, all of which are data samples. So it is kind of like; scraped data +/- data extrapolations + in-house data + custom metrics = final product.

It is reasonable to assume that the more custom or guesstimated layers you build off of occasionally unreliable data (waves at Google's keyword tool and SERPS) the less and less targeted that data is. Moral of the story is, "choose wisely young jedi".

Getting Useful Data for Free

Now that we've set the expectation stage (don't expect tools to be a push button, slot machine win) you might feel like paying hundreds or thousands a month for these kinds of tools is a bit much. Sometimes yes, but multiple data points certainly have their advantages and it's not that the data is junk by any means, it's just that the data shouldn't be relied upon as if it were scientific. The data can most certainly be helpful but it comes down to ROI for you and your specific project(s).

free tools

There are many tools you can use to get lots and lots of decent keyword competition data for free. We aren't going to be covering free trials, just tools that give you what the have for free or tools that give enough useful data inside of a free version of their product.

If you are in the competitive research stage, you've probably already got a topic in mind. So we'll assume that you are doing competitive research on the keyword "camping equipment".

Accessing Free Tools

You could do a specific bookmark folder which encompasses links to your free tools for easy access. The first things you will probably look at are:

  • the SERP for your keyword
  • age of ranking sites
  • links (total links, links to domain, links to page, edu/gov links)
  • domain age
  • domain name (brand, exact match, both, none?)
  • signals of trust (key directories, dmoz, twitter)

Those data points can easily be accessed with SEO For Firefox.

SEO For Firefox

logo

SEO for Firefox is a free firefox extension which will give you important SEO metrics quickly, from a variety of reputable data sources. Typically, you might want to aim for in at least the top 3 given all the stuff that could be included in a SERP like:

  • a map
  • Google products
  • Google images
  • Google shopping results
  • YouTube videos
  • News results
  • Real-time results
  • and so on...

You can get a pretty good initial glimpse of the competition metrics within a few seconds. This is clearly a brand-heavy SERP and it is reflected in the SEO metrics. Here's a screen shot of what you'd see for a particular domain:

seo-ff-results

All things considered this is a pretty strong domain. It's a brand, has lots of links, .edu links, also ranks highly in Bing-powered Yahoo!, and has a PR 6 to boot.

Another cool thing about SEO For Firefox is that you can export the results into a .csv file for further research, processing and comparison. If you don't have a copy of Office for Mac or Windows already then, in keeping with the "free nature" of this post, you can use Open Office.

SEO Toolbar

Maybe you know the sites you want to research already or maybe you want a graphical, side by side comparison of up to 5 sites in your market. You can use our SEO Toolbar to accomplish this quickly and efficiently. If you click on the green arrows on the right side of the tool bar, you are presented with a GUI for the processing of up to 5 sites at ones (screenshot below)

toolbar-compare-sites

The comparison feature gives you access to key, relevant SEO metrics side by side for up to 5 sites.

So by now you should have a spreadsheet or three containing relevant data for the top sites on a particular keyword

Link Tools

Now that you've gotten some of the higher-level metrics out of the way, you can dive into examining the link profile of a competing site.

You can use free tools (or free versions of paid tools) to look at the links from a competing site, tools like:

  • Yahoo's Site Explorer
  • Blekko's SEO Tools
  • Open Site Explorer
  • Majestic SEO

While it's a good idea to get data from a variety of sources, and run them through a tool like Advanced Link Manager to get a full(er) picture of things, you can get some juicy data for free.

When doing competitive research for a keyword I want to know what the anchor text profile looks like. When I am doing competitive research on a domain there are other relevant data points like top pages, most linked to pages, and total number of unique domains linking at the domain or page (whichever is ranking).

Blekko and Open Site Explorer are the ones I use for targeted and quick anchor text distribution views. Yahoo! generally ranks the best links first and allows for a CSV export, Majestic's free account gives limited data on referring domains, top back-links, and top pages. So for the purposes of looking at anchor text, I prefer Blekko and Open Site Explorer.

Blekko

Blekko has a link to SEO data and Links data, as shown below:

blekko-links-to-data

The Links selection will bring up a Yahoo! Explorer-like list of links, the SEO link option brings up a bunch of SEO data like:

  • links to the domain
  • links to the page
  • anchor text information
  • links broken down by geography
  • external links
  • pie-chart, graphical representation of link data points
  • and other non-link related, but helpful, data (crawl data, site pages, etc)

The data is free, you get the data they offer without registration requirements.

Open Site Explorer

Open Site Explorer is a quick and easy way to get the type of data we are looking for in this example (anchor text profile).

They currently have a 30 day trial and offer 3 plans:

  • Free, No Registration - limited to 3 reports per day, shows up to 200 links and top 5 link metrics for a given criteria
  • Free, Registration Required - no limit on reports, 1,000 links returned, top 20 link metrics for a given criteria (anchor text, top pages, etc)
  • PRO - part of subscription to SeoMoz, up to 10k links, no limit on metrics
  • CSV export available for all plans

If you know the sites you want to look at, and the keyword(s), you can likely get away with just using it as a guest. However, the free but registered plan does give you a bunch more data. What I like in this example is that you basically type the domain name in, hit enter, then click on the anchor text distribution tab and the anchor text data is right there:

anchor-text-ose-example

You'll see the actual anchor text, the number of domains linking with that anchor text, and the total links with that anchor text in them (good way to spot site-wides from one domain). In this example, our target keyword is not in the top 5 (or 20) with respect to anchor text occurrences. This domain is a large brand though, so you'd likely want to make sure you could build an authoritative and useful site about the topic in order to overcome Google's love affair with brands.

Checking the On-Page Optimization

Though I believe the link data and domain data to be mostly paramount, the on-page criteria follows closely in the importance department.

This is pretty self-explanatory and you don't really need a full blown tool for this. Basically you'll want to look at things like the title tag, meta description tag, and the on-page copy itself.

You can do that pretty easily with just your eyeballs, but the SEO Toolbar also has a feature where you type the keyword into the box in the upper-right, and click the highlighter:

seo-toolbar-chocolate-truff

In this case I used 2 words, and they are highlighted in different colors:

godiva-choc-truffles

This can give you an idea of how the site is using the copy to say, scream, or shout what the page is about. Sometimes you'll find that sites might just be ranking for a keyword or phrase based on the authority of their domain. If they are ignoring the on-page and off-page (links) for a keyword, it could signal to you that this might be a keyword worth pursuing and a keyword you can reasonably expect to rank for.

Making it a Process

Competitive research is just one piece of the puzzle, as you know. I find that breaking the entire process down into manageable chunks can help each process be more productive and efficient. This would be my process when researching the competitiveness of a keyword. While there are other pieces to your SEO research you should note that you do not need to spend hundreds or thousands of dollars on fancy competitive research tools off the start.

Save the money you might spend on tools on link development, content development, and content promotion.

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Source: http://www.seobook.com/guide-free-competitive-research

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How to Super Size Your Listings in Google

As Google continues to push organic search results further down the page in favour of greater ad exposure and universal search, it is important to maximise the amount of space your website receives from the search giant. The more real estate your listings have, the more likely you are to receive visitors to your website. Below are 6 ways to increase your SERP (Search Engine Result Page) real estate.

1. Dual Rankings

If more than one of your pages is relevant for a search query on any given page, Google will reward you by grouping these listings together:

For example, imagine your homepage was listed in position 2 for the keyword ?running?. On the second page of Google in position 11 you have a different URL that also ranks for the same keyword. If you build enough links to push the secondary listing to page 1, Google will automatically promote it to position 3. The marginal effort needed to push a listing from position 11 to position 10 is typically much less than moving it from say position 3 to 2. This technique can have a huge impact on the number of visitors to your website. A listing in position 11 will receive about 0.66% of all clicks compared to 6.03% in position 4. To achieve dual rankings, build both internal and external links to the lower ranking page using the anchor text of the keywords for which you wish to receive dual rankings.

2. Meta Description

The meta description is the summary that describes your website and should provide a compelling call to action to for any potential customers. I often see websites using just a few words for their meta descriptions, resulting in only a single line in the SERPs. By adding a few more words, a website can take advantage of the second line that Google allows them for describing their site. Each line of the SERPs is valuable real estate and you should make an informed decision about whether you are going to forgo any space. One creative technique that Darren Slatten uses is to incorporate ASCII art into his meta description, increasing it?s space by 250% compared to a normal listing:

3. Forums

Not only are forums an excellent tool to leverage the long tail of search but Google also rewards them with up to 4 additional listings in the SERPs. These extra listings not only take up more valuable SERP real estate, they also stand out and catch a user?s eye compared to a regular listing:

Forum listings will often also contain an additional line detailing the number of answers, as shown in the example above.

4. Rich Snippets

Rich snippets are designed for sites that contain reviews, products, business listings, recipes, or events. Depending on the type of information your site contains, rich snippets will not only enhance your rankings, making them stand out from the crowd and improve your CTRs but they will also increase the size of your listings, as shown in the examples below:

You can add Rich snippets to your website by using any of these three formats: microdata, microformats, or RDFa. Google, Microsoft and Yahoo recently announced a joint venture called Schema which provides webmasters with a shared collection of recognized rich snippets that are supported by the major search engines.

5. More Results

Google won?t usually show more than two listings for each domain on each of it?s pages. However, if your site is a good source of relevant information, Google will display an additional line under your listing:

You can increase the probability of Google showing this extra line by having a diverse set of content on your site, interlined with relevant anchor text.

6. Sitelinks

If Google believes your website is highly relevant for a keyword phrase, especially one that is navigational in nature, you may be rewarded with sitelinks:

Google generates sitelinks automatically, you can?t do anything specifically to receive them (though you can block any that you don?t want via your Google Webmasters account). To improve your chances of receiving sitelinks, you should follow the best practice of using informative, compact anchor and ALT text for any links to your site.

The techniques listed above can help increase your SERP real estate by 2 or 3 lines, doubling the amount of space a regular listing receives as well as helping your website stand out in a sea of homogenous listings.

David de Souza is the founder of MatchingDonations.org, a website that allows your charitable donations to go twice as far. He is also the SEO strategist for the International Professors Project, a non profit that encourages professors to volunteer for teaching jobs abroad.

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Source: http://www.seobook.com/how-super-size-your-listings-google

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The agency employees' guide to bosses


You knew this was coming after yesterday's post, right? Seems only fair that, after providing agency bosses a guide to employees, I now provide marketing agency employees a guide to bosses.

Unfortunately, this is really only a guide to me. I can’t see inside other boss’s heads. And they can’t see inside mine, I hope. So take this with a grain of salt.

But some of this is probably going on in your boss's pointy little head:

  1. Your boss has your back.
  2. Sometimes, having your back means they accidentally plunge a three-foot spear through it. See yesterday's post.
  3. She probably likes you. She likes most of her employees. She wants everyone to make lots of money. If everyone earns it.
  4. Unfortunately, the chances that your boss is a she are pretty slim. Our industry still apparently exists in the 1960s. I was raised by an ardent feminist, so it’s hard for me not to notice.
  5. It takes a lot to really piss off your boss. He’s more patient than you might think. Honest mistakes happen.
  6. On the other hand, persistent, unwavering incompetence may cause his head to explode like a cantaloupe in a microwave. Please learn from your mistakes.
  7. And, your boss is a person. He doesn’t plug into the wall to recharge every night. So he can run out of gas like anyone else. Keep that in mind and try not to take it too personally if he seems impatient.
  8. He loves—loves—when you learn something new, and apply it to a client.
  9. He loves when stuff Just Gets Taken Care Of.
  10. He loves to sing your praises.
  11. He really loves to hear clients sing your praises.
  12. He has limited patience for helplessness.
  13. Asking for help does not equal helplessness.
  14. Letting projects quietly spin out of control without telling anyone = helplessness.
  15. Trying the same thing again and again while hoping for a better result = insanity, as well as helplessness.
  16. Clients are not allowed to abuse you. Only your boss is allowed to do that. If a client does get abusive (I’m talking cursing, screaming, insulting, not just frustrated. There’s a difference.) tell your boss, and client ass-kicking will ensue posthaste.
  17. He wants you to go home at night. And on Friday.
  18. But he also wants you to work efficiently, manage your time and be smart about how you get your work done.
  19. He wants you to put your best effort in on every project.
  20. He doesn’t want to hear editorializing about who the agency represents. He’s trying to pay the bills. Including your salary. Deal with it.
  21. If stuff goes wrong, he’d appreciate a warning. A stupidity ambush will cause that whole cantaloupe-in-a-microwave thing again.
  22. Your boss knows you won’t work for him forever. It’s OK. All he asks is that you give him more than 2 days’ warning when you decide to pull up stakes and move to the Bahamas to pursue a new career as a wakeboarding instructor.
  23. Really, what your boss wants is to earn a lot of money, pay you a lot of money, grow his company (maybe her company, I hope) and fight the good fight. The less he has to work on day-to-day stuff, and the more he can work on teaching the team, the happier everyone will be.

Most important:

If you want your boss to think you’re the greatest thing ever:

  1. Get your tasks done on time, with minimal drama. Or warn when you can’t get them done. With minimal drama.
  2. Take initiative to find better ways to do things.
  3. Work to become more efficient.
  4. Be a great ‘face of the company’ with clients, other staff and the public.

Now, I need to go plug in and recharge…

Other stuff

Source: http://feedproxy.google.com/~r/conversationmarketing/MRJI/~3/zlNQecJIhDY/agency-employees-guide-bosses.htm

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